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Welcome to the website of the internet helpdesk for Short Stay students located at the Kruisstraat, Predikherenstaat 19bis, FC Dondersstraat 30/30bis, Alexander Numankade 1 or Nieuwe Gracht 187. The helpdesk gives only support if you have a problem with your internet connection. For all other questions we ask you to contact Short Stay Solutions. Look at this website www.shortstaysolutions.nl for more information.
We use the helpdesk mailaddress and this site also for communication purposes with tenants on de Kariboestraat, Gansstraat and Reestraat but we provide no helpdesk services there. Only if there is a network problem we will try to give information on this site.
Every appartment has a plug for connecting one computer to the network.
In most rooms you will also find a 10/100 switch. This can be used for connecting the telephone (VOIP in the Kruisstraat) and the computers in your room to the internet.

For questions and problems with the internet connection refer to:
FAQ
Manual for the internet connection

Every monday evening there is a maintenance window from 18.00 to 20.00 hrs.
During this time connectivity problems may occur resulting from maintenance tasks.
Please wait untill after this period before submitting questions.

If the problem hasn't been solved after this period please refer to the Helpdesk form

News:

VoIP phone problems
If you have a problem with the VoIP phone, the only thing you should do is unplug the power cable, wait one minute and plug it in. It should restart and work correctly. Do not try the menu of the phone itself, you very easily remove the settings of the phone and you will never get it to work.

Update your computer
There are sometimes computers on the network infected with viruses, worms or trojans. The University or SSHU will disconnect your computer from the Internet if that occurs.
It can take a long time before you are reconnected after the problem has been solved. And because most of you have a have a computer that uses Microsoft Windows as an operating system you will find a the location of a site on this page, where you can find information about how to protect your computer.
You should have a anti virus program which is updated regularly (at least once a week or automaticly) Use Windows update and install always the essential updates.
Use a firewall. Windows XP has a build in firewall which should be turned on.
Look at this site for more information.


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Home Information Helpdesk form FAQ Recovery Links	Welcome to the website of the internet helpdesk for Short Stay students located at the Kruisstraat, Predikherenstaat 19bis, FC Dondersstraat 30/30bis, Alexander Numankade 1 or Nieuwe Gracht 187. The helpdesk gives only support if you have a problem with your internet connection. For all other questions we ask you to contact Short Stay Solutions. Look at this website www.shortstaysolutions.nl for more information. We use the helpdesk mailaddress and this site also for communication purposes with tenants on de Kariboestraat, Gansstraat and Reestraat but we provide no helpdesk services there. Only if there is a network problem we will try to give information on this site. Every appartment has a plug for connecting one computer to the network. In most rooms you will also find a 10/100 switch. This can be used for connecting the telephone (VOIP in the Kruisstraat) and the computers in your room to the internet. For questions and problems with the internet connection refer to: FAQ Manual for the internet connection Every monday evening there is a maintenance window from 18.00 to 20.00 hrs. During this time connectivity problems may occur resulting from maintenance tasks. Please wait untill after this period before submitting questions. If the problem hasn't been solved after this period please refer to the Helpdesk form News: VoIP phone problems If you have a problem with the VoIP phone, the only thing you should do is unplug the power cable, wait one minute and plug it in. It should restart and work correctly. Do not try the menu of the phone itself, you very easily remove the settings of the phone and you will never get it to work. Update your computer There are sometimes computers on the network infected with viruses, worms or trojans. The University or SSHU will disconnect your computer from the Internet if that occurs. It can take a long time before you are reconnected after the problem has been solved. And because most of you have a have a computer that uses Microsoft Windows as an operating system you will find a the location of a site on this page, where you can find information about how to protect your computer. You should have a anti virus program which is updated regularly (at least once a week or automaticly) Use Windows update and install always the essential updates. Use a firewall. Windows XP has a build in firewall which should be turned on. Look at this site for more information.